Damage and Return Policy
At Jodhpur Wood, we strive to ensure that your shopping experience is seamless, and your satisfaction is our top priority. We make sure that we solve all your doubts and deliver you a satisfactory product. To be honest, cancellation is really disheartening and upsetting for us as well, as you. Every handmade product is beautiful and different from each other so the confusion lies that would you be getting the same piece as shown in the picture or would be a little different. Although, we make sure we deliver the piece which was shown to you, but since all the pieces are Handmade, so their may be little imperfections which are measly visible or may be the shown fabric is little bit different in color and texture from what we have in the picture, which depends on the availability of the fabric at the time of the order. For any damages to the items, please take a moment to read our damage policy below:-
What if the item is damaged when it arrives or you are sent the wrong item?
In the unfortunate event that your product arrives damaged during transit or you are sent the wrong product, we offer a hassle-free replacement process.
To initiate the replacement process, please notify us within 24 hours of receiving the product.
1. Provide clear digital photos and a video of the damaged product to assist us in expediting the resolution.
2. Return Pick-up Process:
Once we receive your notification and necessary documentation, our dedicated team will initiate a return pick-up through our trusted logistics partner.
3. Dispatch of Replacement:
Upon successful pick-up of the damaged product & after our team has inspected the received damaged item. We will dispatch your replacement product within 15 days.
Steps to follow:
Contact our customer support team within 24 hours of delivery.
Email photos and a video of the damaged product to care@jodhpurwood.com.
Await instructions from our team for the return pick-up process.
Note:
The product must be returned with all tags attached in their original condition along with all packing material, courier receipt, invoice & other papers.
The replacement product will be dispatched once the damaged item is received by our team.
We understand that unforeseen circumstances may occur, and we are committed to making the replacement process as smooth as possible.
For any further assistance or inquiries, please contact our customer support at care@jodhpurwood.com or message us at +91-92564-29193.
Disclaimer
Our products are photographed in a studio with professional lighting. This will cause the item to appear different when placed in different natural settings and Jodhpur Wood cannot guarantee the item as shown will appear the same as when placed in your home. The intensity and range of colour will be affected by the amount and type of light in any space. Screen displays will vary and also affect the perceived colour of the product.
Delivery Damage
You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify us within 24 hours of receipt of your items by email at care@jodhpurwood.com or send us a message at +91-92564-29193.
In the event that the items have been damaged, please ensure that you all have a record of the driver’s name. If a package or box appears damaged, please write ‘PENDING INSPECTION’ or ‘APPEARS DAMAGED’ on any documents the driver requests you to sign. We also request that you provide digital photographs & video of the damaged item.
Once we have received your claim, we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and the replacement item delivered to you at our cost after our team has inspected the damaged item. You will incur no additional costs. All returned items must be returned in original packaging, and care is taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition when shipped to you.
Refunds
Since all our products are customized & made to order just to suit the needs of an individual customer. Therefore, we will not be able to refund the amount paid. However, if the product is received damaged and any manufacturing defects, it shall be eligible for replacement as per the damage policy.
Thank you for choosing Jodhpur Wood!
