Shimla Metal Chair with Wooden seating

1. Introduction At Jodhpur Wood, we strive to ensure that your furniture is delivered to you in a timely and secure manner. This Shipping and Delivery Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our website.

2. Shipping Destinations

• Domestic Shipping: We offer shipping across India. We deliver to most regions, but certain remote areas may have limited service.

3. Order Processing

• Processing Time: Orders are typically processed within 2-3 business days after payment confirmation. Processing times may vary based on product availability and order volume. Orders placed on weekends or holidays will be processed on the next business day.
• Custom Orders: For custom or made-to-order furniture, please allow additional time for production and processing. The estimated production and delivery time will be provided when you place your order.

4. Shipping Methods and Costs

• Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping. The available methods and estimated delivery times will be displayed at checkout based on your location.
• Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase. Please note that shipping fees are non-refundable unless the return is due to our error.

5. Delivery Times

• Estimated Delivery: Delivery times vary depending on your location and the shipping method selected. Standard domestic shipping typically takes [Insert Time Frame, e.g., 5-7 business days], while international shipping may take 10-15 business days.
• Custom Orders: Custom or made-to-order items will have longer delivery times, as these pieces are crafted to your specifications. Estimated delivery times for custom orders will be communicated at the time of purchase.

6. Order Tracking

• Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order’s status and estimated delivery date.
• Tracking Updates: Some shipping carriers may provide updates via email or SMS. Please ensure your contact details are accurate to receive these notifications.

7. Shipping Restrictions

• P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. boxes or APO/FPO addresses. Please provide a physical address for delivery.
• Remote Locations: Deliveries to remote or rural areas may take longer and may incur additional fees. We will notify you if any such conditions apply to your order.

8. Shipping Delays

• Unexpected Delays: While we aim to deliver your order within the estimated timeframe, unforeseen circumstances such as extreme weather, customs delays, or carrier issues may cause delays. Jodhpur Wood is not liable for delays caused by these external factors.
• Backorders: If an item in your order is out of stock or backordered, we will notify you promptly and provide an estimated shipping date. You will have the option to wait for the item, cancel the order, or select an alternative product.

9. Damaged or Lost Packages

• Damaged Items: If your order arrives damaged, please contact us within [Insert Time Frame, e.g., 48 hours] of delivery. Provide photos of the damaged item and packaging, and we will arrange for a replacement or refund at no additional cost to you.
• Lost Packages: If your tracking information shows that your order has been delivered but you have not received it, please contact us immediately. We will work with the carrier to locate your package or arrange for a replacement.

10. International Shipping

• Customs and Duties: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient. Jodhpur Wood is not responsible for any additional customs fees or delays due to customs processing.
• Compliance with Local Laws: It is your responsibility to ensure that the products you order comply with local laws and regulations. Jodhpur Wood is not liable for any issues that arise due to non-compliance.

11. Cancellations and Changes

• Order Cancellations: Orders can be canceled within 24 hours of placing the order for a full refund. After this period, cancellations may not be possible as the order may have already been processed.
• Changes to Order: If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

12. Contact Us If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at [Insert Contact Information]. Our customer service team is here to assist you with any inquiries related to your order’s shipment and delivery.